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LOGISTICS

sector Overview:

Essentially covering the whole process of planning, implementing and controlling the flow and storage of goods and services from the point of origin to the point of consumption, the logistics industry has been in a state of continual growth throughout the last century. Now covering capabilities such as purchasing, supplier management, materials handling, inventory management, warehousing, distribution and transport, all with increasing levels of customer service, it has migrated from a plethora of independent operators into integrated global entities and alliances. With a growing demand for ‘just in time’ manufacturing and distribution systems throughout the 1980s and 1990s, companies in the supply chains which feed end-product manufacturers were rated not only on the quality of their goods but also on the speed and accuracy of delivery. Effective internal logistics capabilities became a key source of competitive advantage and the strategic focus for companies as diverse as Toyota and McDonalds.

As many industrial and retail firms have focused on their core businesses, third party logistics, where an outside organisation is used to manage all operations from information systems to customer order processing, has been a particular area of growth. Federal Express provided a major push for the logistics sector with what it sees as the invention of an integrated air/ground network. Essentially this and similar moves towards internationally integrated global operations taking care of the full door-to-door process have given rise to developments such as the expansion of national postal services and a series of acquisitions by the likes of FedEx, UPS and DHL to broaden their coverage and range of services. Off-shoring and e-commerce have also had a major influence; the first in increasing the volume and frequency of international package delivery and the second, particularly with sites like eBay, by increasing volume and the need for confidence and trust in successful completion of delivery.

ONES WE ARE WATCHING

 

FedEx
With the acquisition of Kinko’s now paying dividends, FedEx is deepening its opportunities for wider consumer interaction with an increasing range of global services. As well as implementing new development processes, the company has set up an Innovation Lab to explore technologies such as mobile tracking, biometrics and video object recognition that will have impact in the medium and long term future.

TNT
Dutch-based TNT has refocused and is growing steadily. TNT Express has been improving the customer experience in its home European markets and has also launched the industry’s fastest express delivery service in South East Asia. One major area of innovation focus across the company has been in and around the sustainability agenda – an area where TNT is aiming for sector leadership.

 

 

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Reckitt Benckiser
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Shell
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Tesco
UPS
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