FedEx
With the acquisition of Kinko’s now paying dividends, FedEx is deepening its opportunities for wider consumer interaction with an increasing range of global services. As well as implementing new development processes, the company has set up an Innovation Lab to explore technologies such as mobile tracking, biometrics and video object recognition that will have impact in the medium and long term future.
TNT
Dutch-based TNT has refocused and is growing steadily. TNT Express has been improving the customer experience in its home European markets and has also launched the industry’s fastest express delivery service in South East Asia. One major area of innovation focus across the company has been in and around the sustainability agenda – an area where TNT is aiming for sector leadership. |